Privacy Policy

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Privacy Policy for FYOcarina

Effective Date: July 13, 2025

Thank you for visiting FYOcarina (“we,” “us,” “our,” or the “Site”). Our website is fyocarina.com. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of personal data to provide and improve our services to you.

a) Personal Data You Provide Directly:

• Order Information: When you make a purchase, we collect your full name, billing address, shipping address, email address, and phone number.
• Account Information: When you create an account, we collect your username, email address, and password.
• Payment Information: Payments are processed by third-party payment gateways (e.g., PayPal, Stripe). We do not store your full credit card details. We only receive transaction confirmation and a portion of your payment details to verify payment.
• Communication Information: When you contact us via our contact form, email ([email protected]), or leave comments and product reviews, we collect your name, email address, and the content of your message.

b) Data We Collect Automatically:

• Usage and Technical Data: We automatically collect information about your device and your interaction with our Site. This includes your IP address, browser type and version, operating system, referral source, pages viewed, time spent on pages, and other diagnostic data.
• Transactional Data: Details about products you have purchased, order dates, and payment status.

c) Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

• Strictly Necessary Cookies: Essential for the website’s operation, such as enabling the shopping cart and user login sessions.
• Performance and Analytics Cookies: Help us understand how visitors use our Site, allowing us to improve its performance (e.g., via Google Analytics).
• Functionality Cookies: Used to recognize you when you return to our website and remember your preferences (e.g., language or region).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

2. How We Use Your Information

We use the collected data for the following purposes, based on legal grounds such as contractual necessity, legitimate interest, consent, and legal obligation:

• To Fulfill Your Orders: To process payments, arrange for shipping, and provide you with invoices and order confirmations.
• To Manage Your Account: To create and maintain your account and allow you to manage your personal information and order history.
• To Improve Our Services: To analyze data to understand user behavior, improve our website, products, and customer experience.
• To Communicate With You: To respond to your inquiries, provide customer support, and send you service-related announcements. We will only send you marketing communications with your explicit consent.
• For Security and Legal Compliance: To prevent fraud, protect the security of our Site, and comply with our legal obligations (e.g., for tax and accounting purposes).

3. How We Share and Disclose Your Information

We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

• Payment Processors: To securely process your payments.
• Shipping & Logistics Providers: To deliver your products.
• Service Providers: With third-party vendors who perform services for us, such as website hosting, data analysis, and IT services.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. International Data Transfers

As we sell globally, your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

If you are located in the European Economic Area (EEA), UK, or Switzerland, we will ensure that any transfer of your personal data is protected by appropriate safeguards, such as the use of Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally-binding mechanisms.

5. Data Security

We implement a variety of security measures, including SSL (Secure Socket Layer) encryption, to maintain the safety of your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax/revenue laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure (Right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us at the email address below. We will respond to your request in accordance with applicable data protection laws.

8. Children’s Privacy

Our Service does not address anyone under the age of 13 (or 16 in certain jurisdictions in the EU). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

By Email: [email protected]